ProspectSoft CRM with it's modular structure has enabled widely different types and sizes of organisation to benefit from great improvements in customer intelligence
Sales, Marketing & Customer Service equals Customer Relationship Management (CRM)
True "CRM" means maximising every opportunity with your customers by building on your Business Relationships with them? Many companies today have a structured process by which they migrate a suspect through to being a qualified and then prospect converting them into a loyal customer. But how do you know that all of your sales staff are following your tried and tested process? Our systems allow you to define your process and then ensure that all staff adhere it. |  |
Sales Reporting
Sales reporting needs to be accurate and dynamic as new leads come into your business and existing leads progress to the next stage in your sales cycle. Individual sales people need to be able to review their tasks for today, who do they have to follow-up and who requires a quotation or email. Managers need to be able to see their whole pool of opportunities and then to ‘dive into’ specific opportunities instantly. By having tools which allow you to better manage your opportunities you will grow your business.
Sales & Workflow Management
A growing number of companies from a broad spectrum of business types are benefiting from using powerful and configurable systems from Xperience to manage all communication with their customers and their prospects. It is vital when seeking to offer a higher level of customer service that your staff have access to all relevant information – even when out of the office. Our systems allow you to review all documents sent to or received from a client, to produce quotations with direct links to your actual stock and pricing files and to check customer accounts while out of the office. Users need not depend on access to the internet. They could be sitting in their car outside a client’s office or travelling on a train / plane.
Configurable Solutions
The systems we use allow every company to personalise the solution to match the exact requirements of their business. You can define the sales process and decide if each stage is mandatory or if can be skipped. All documents to be sent to customers can be set up as template documents so that your corporate image and message is consistent.
Keep ahead of your competition
The only way to survive and grow in today’s competitive marketplace is to provide a better level of service to your customers. It is vital to respond to your existing customers demands in a timely manner and to impress your prospects with the quality of your communication with them. Make every contact with your customer or prospect an opportunity to impress.
How can Xperience help you to grow your business ?
Xperience have expert consultants who can help you implement powerful systems into your business allowing you to maximise it’s potential. It costs nothing to look but may cost a lot not to.
ProspectSoft CRM with it's modular structure has enabled widely different types and sizes of organisation to benefit from great improvements in customer intelligence
