Business IT Solutions

Numerous organisations carry out business over the telephone. Some take the occasional order, while others employ teams of people dedicated to the activity. Whether your order pattern a number of telesales elements never vary. For example all customer details, product and pricing information must be totally accurate and up-to-date, whilst the order taking process has to be smooth and reliable.

ProspectSoft CRM Telesales Solutions aids to improve the effectiveness and efficiency of most telesales activities, flexible enough to support occasional or high-volume order takers, in many businesses.

With seamless accounts with market leading accounting software systems allows customer, supplier and product data to be accessible to all ProspectSoft CRM users.

"We have doubled our turnover and improved margins by 30%, with no increase in staff, since implementing ProspectSoft CRM in our telesales operation."

Anthony Moxon, Managing Director, Ink Jets and Toners Ltd

• Record and review customer activities instantly
• View a detailed history of customer orders
• Enter customer orders rapidly and accurately
• Auto-display incoming caller details
• Instantly validate credit card details, while the customer is on the phone