“An invoice used to take maybe four days and three people to manually produce,
given the number of channels to go through - now ultimately the engineer who completes the job invoices the customer within thirty seconds of completing the job.”
Darren Kelly
IT Manager
KN Network Services
Case Study - KN Network Solutions provide field engineers with "Broadband is a Van".
KN Network Services are one of the leading providers to the telecoms industry throughout the UK and Ireland, offering both fixed and wireless options to accommodate the continuous network development in this sector. The company wanted an option that would allow work to begin at 8am as opposed to leaving the office at 8am.
The solution
 | After discussion with Xperience... it became clear that the introduction of Web tablets connected to the web which empowers your remote and mobile workforce with wireless, just in time access to documentation, server based applications and all of the products or customer service information needed to make each interaction successful was the most feasible option. |
After discussion with Xperience... it became clear that the introduction of Web tablets connected to the web which empowers your remote and mobile workforce with wireless, just in time access to documentation, server based applications and all of the products or customer service information needed to make each interaction successful was the most feasible option.
The benefits of this advanced technology became apparent almost instantly as illustrated by IT Manager Darren Kelly " The guys out on
site now have the same uninterrupted functionality as they would have using an office based PC...We've got broadband in a van."
To read the complete KN Network Services Case Study on our Web-Tablet PC's please CLICK HERE
